How To Write a Customer Service CV

A strong Customer Service CV is essential for securing a job in this competitive field. In this comprehensive guide, we will provide you with tips and tricks to create an outstanding CV that will make you stand out from the competition and land that dream job.

1. Choose the Right Format for Your Customer Service CV

A well-structured CV format is crucial for showcasing your skills and experience effectively. The following formats are the most commonly used for Customer Service CVs:

Chronological: This format is ideal for individuals with a strong work history in customer service. It emphasizes your career progression by listing your work experience in reverse chronological order.

Functional: For those with limited customer service experience or career gaps, the functional format focuses on your skills and achievements rather than your work history.

Hybrid/Combination: This format combines elements of both chronological and functional formats, highlighting your skills and work experience in equal measure.

2. Craft a Compelling Professional Summary

The professional summary is the first section of your CV and should grab the attention of the reader. In 3-4 sentences, summarize your customer service experience, key skills, and career objectives. Be specific and use relevant keywords to highlight your expertise in the field.

3. Showcase Your Customer Service Skills

List your most relevant customer service skills in a separate section of your CV. Include both hard and soft skills, such as:

• Active listening
• Communication (verbal and written)
• Problem-solving
• Empathy
• Time management
• Technical proficiency (e.g., CRM software, Microsoft Office Suite)

4. Detail Your Work Experience

When detailing your work experience, focus on the following:

• Job title, company name, location, and dates of employment
• A brief description of the company and its industry
• Your primary responsibilities and achievements, using action verbs and quantifiable results (e.g., “Increased customer satisfaction scores by 15%”)

5. Include Relevant Education and Certifications

List your highest level of education, including the degree or diploma earned, the institution attended, and the dates of completion. If you have obtained any relevant certifications, such as a Customer Service Specialist Certification, include them in this section as well.

6. Add Any Awards or Honors

If you have received any awards or honors for your customer service accomplishments, list them on your CV. This will demonstrate your dedication to excellence in the field and further set you apart from the competition.

7. Highlight Volunteer Work and Extracurricular Activities

Volunteer work and extracurricular activities that showcase your customer service skills can be valuable additions to your CV. These experiences demonstrate your commitment to serving others and your ability to excel in a customer service role.

8. Use Action Words and Quantifiable Results

To make your CV more impactful, use action words like “managed,” “resolved,” or “implemented” when describing your achievements. Additionally, use quantifiable results to showcase the success of your efforts (e.g., “Reduced average call resolution time by 20%”).

9. Proofread and Edit Your CV

Before submitting your Customer Service CV, thoroughly proofread and edit the document for grammatical errors, inconsistencies, and formatting issues. A polished and professional CV will reflect positively on your attention to detail and commitment to quality.

10. Tailor Your CV to the Job Description

Customize your CV for each job application by carefully reviewing the job description and incorporating relevant keywords and phrases. This will demonstrate your understanding of the specific role and increase your chances of securing an interview.

How To Write a Customer Service CV – Example

A profitable CV is tailor-made to your profession and your goal job.

Chloe Spencer                                                Buyer Service Supervisor

                   
London, N1  *  07890 123456  *  chloe@customerservicecv.co.uk

Skilled Profile

An approachable and affected person Buyer Service Supervisor, specialising in criticism discount for luxurious manufacturers. Motivated by joyful clients and making somebody’s day brighter. Assured main by instance to embed customer support excellence into giant groups. Delivers coaching that allows workers to fulfill and exceed enterprise targets in each name centre and retail environments.

Key Abilities

Customer support                        Criticism decision                                 Product information

Relationship constructing                  Interpersonal communication                   Confidentiality

Management                                  Workers coaching                                             Name centre operations             

Skilled Expertise

Aug 2020 – current      Buyer Service Supervisor at Firm X

• Resolving escalated complaints to the mutual satisfaction of the shopper and the enterprise
• Main and coaching a crew of 6 Buyer Service Assistants
  
• Listening actively to resolve each workers and buyer issues

Key achievements

• Diminished complaints by 33% in simply 6 months by offering further workers coaching
  
• Gained the Supervisor of the Yr award for remodeling service requirements
• Surpassed KPIs for name response occasions

Jan 2018 – Aug 2020    Buyer Service Assistant at Firm X

• Listened to buyer necessities and beneficial merchandise to go well with their wants
• Processed refunds and calmed offended clients, to retain their enterprise
• Contributed as a useful and approachable member of the gross sales crew
  

Key achievements

• Exceeded gross sales targets by 20%, by proactively recommending and upselling merchandise
• Took on further accountability for coaching new crew members
• Achieved promotion to a administration place as a result of distinctive customer support expertise
  

Mar 2017 – Jan 2018    Self-Employed Health Coach

• Interacted with individuals from all walks of life, demonstrating endurance and empathy

Key achievements

• Generated repeat enterprise, having prioritised buyer wants and satisfaction
  
• Gained quite a few referrals from joyful clients
  

Schooling

2016:              BTEC Stage 2 Diploma in Buyer Service

2014:              8 GCSEs, together with English and Maths

Skilled Improvement

2020:              Management and Administration

2019:              Battle Decision

2018:              Primary Ideas of Buyer Service

Additional Particulars

Languages:      Fluent English and Arabic, fundamental French

Availability:     Rapid

Professional Resume Writer:

Once you’ve written your customer support CV, why not ship it off for a
FREE, no obligation CV evaluate earlier than you begin making use of for jobs? One other pair of eyes is at all times useful in recognizing errors and potential enhancements.

Alternatively, in case you don’t fancy writing your CV your self, let CV Shed do it for you! With 12 years’ expertise and membership of the British Affiliation of CV Writers, CV Shed is ideally positioned that will help you to place your finest foot ahead.